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Type of website: E-commerce
Effective date: 20th of May, 2023
https://wholeness.com.kw/ (the “Site”) is owned and operated by Wholeness Wholesale and Retail Trading Company operating as Wholeness.
Wholeness are the data controller and can be contacted at:
Shop #4, Al Nassar Tower, Fahad al Salem Street, Kuwait, Kuwait, Kuwait.
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following: 1. The personal data we will collect; 2. Use of collected data; 3. Who has access to the data collected; 4. The rights of Site users; and 5. The Site’s cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
Consent
By using our Site users agree that they consent to: 1. The conditions set out in this Privacy Policy
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal basis to collect and process the personal data of users in the EU: 1. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: We will be unable to deliver the purchased item..
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site: 1. First and last name; 2. Email address; 3. Phone number; 4. Address; 5. Payment information; and 6. Auto fill data. This data may be collected using the following methods: 1. Creating an Account.; 2. Purchasing a Product.; and 3. Marketing List Subscription
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes: 1. Security and Spam Protection.; 2. Order Fulfilment.; and 3. Responding to user queries..
The data we collect when the user performs certain functions may be used for the following purposes: 1. Communication; 2. Order Fulfilment; and 3. Email Marketing (With user’s consent).
Who We Share Personal Data With Employees We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Third Parties We may share user data with the following third parties: 1. Clean Talk – Spam protection for WordPress; 2. WooCommerce (Online e-Commerce Platform); and 3. Knet – Payment Processing.
We may share the following user data with third parties: 1. IP address; and 2. Browser Details.
We may share user data with third parties for the following purposes: 1. Security and Spam Protection; and 2. Payment Gateway.
Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.
Other Disclosures We will not sell or share your data with other third parties, except in the following cases: 1. If the law requires it; 2. If it is required for any legal proceeding; 3. To prove or protect our legal rights; and 4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data User data will be stored for Up to 10 years. You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to authorized employees.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User Under the GDPR, you have the following rights: 1. Right to be informed; 2. Right of access; 3. Right to rectification; 4. Right to erasure; 5. Right to restrict processing; 6. Right to data portability; and 7. Right to object.
Children We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our data protection officer.
How to Access, Modify, Delete, or Challenge the Data Collected If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here:
Sumaya info@wholeness.com.kw Shop #4, Al Nassar Tower, Fahad al Salem Street, Kuwait, Kuwait, Kuwait.
How to Opt-Out of Data Collection, Use or Disclosure In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below: 1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “unsubscribe” on the bottom of any marketing email or emailing info@wholeness.com.kw and requesting removal from our mailing list.
Cookie Policy A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Functional cookies Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and
2. Third-Party Cookies Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes: a. Clean Talk – Spam Protection; b. WooCommerce order processing; and c. Stripe Payment Gateway.
Additional Clauses In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Modifications This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK.
Contact Information If you have any questions, concerns or complaints, you can contact our data protection officer, Sumaya, at:
info@wholeness.com.kw or write to us at: Shop #4, Al Nassar Tower, Fahad al Salem Street, Kuwait, Kuwait, Kuwait.
